Policies

Our time, like yours, is very valuable. We have a 24 hour cancellation policy. We understand emergencies happen and we ask that you please contact us as soon as possible.

This policy is to protect our employees from loss of income and to allow our other clients the opportunity to benefit from the appointment time. If you fail to show up for your appointment multiple times, we may refuse to book you an appointment until your previous appointment is paid in full.

We understand that you may be delayed for your appointment, however if you are more than 15 minutes late, we may have to ask you to reschedule your appointment. Please contact us as soon as possible if you plan to be late, as we can try to accommodate you.

If you are unhappy with your service we ask that you contact Cindy or Christina @ 815.444.9873 within 48 hours.

Our staff is paid on a commission scale. When a stylist has met their required goals they may move to the next level. This may result in a slight price increase without notice.

Retail products may be returned within 2 weeks with a valid receipt for a store credit or exchange.

Gratuities are always welcome and truly appreciated. We request that you try to do so in cash, as unfortunately we are unable to accept gratuities paid via check, credit or debit.

Each returned check will have a $20 fee. We will redeposit after 7 days and then they will be turned over to the Crystal Lake police department.